La compagnia telefonica ha attivato a tutti gli utenti senza avviso due nuove opzioni. A pagamento, naturalmente.
Si chiamano "ricezione sms vocale" e "notifica ricezione sms vocale", e sono i due nuovi servizi di Vodafone, attivati lo scorso 6 marzo a tutti gli utenti della compagnia telefonica. Siete clienti Vodafone ma non li avete mai sentiti nominare? Niente di strano: sono l'ennesima puntata dei classici dis-servizi che le compagnie telefoniche inventano per recuperare qualche milione di spiccioli. In termini tecnici rasenta la frode, ma se chiamate il servizio clienti e avete la fortuna (sempre più rara) di raggiungere un operator will tell you that this is instead of an "offering innovative." Matter of point of view
NEW SERVICES
things first. The two services have been set up at all Vodafone users last March 6: to be malicious, but fails to prevent a connection with the decision of the Supervisor, which from March 4, the authority had eliminated top-up charges and then removed a take the phone companies.
service, according to the website of Vodafone, is the ability to send a message to a Vodafone number, if it is turned off. What is the difference from the best-known voice mail is not given to know, nor is it clear why he should want those who have not activated the answering machine (or rather, has turned off, because that service is born "active", and sometimes playing tricks in the wake of the network without the user knowing it). The service costs 30 cents; is officially proposed called when the phone is off, but it is by no means the registration part, and if the caller does not know it, worse for him. The second service, a notification of receipt, it is rather a confirmation that the person has heard the message sent.
WHY IS AN ABUSE
The two bathrooms, quindi, è stato attivato automaticamente a tutti i numeri Vodafone (per la precisione quelli che non hanno la segreteria telefonica attiva, e sono la quasi totalità), evidentemente considerato come una conquista della modernità di cui nessuno può fare a meno. Si obietterà che anche altri servizi, in passato, sono stati attivati per default , uno tra tutti il servizio "Recall". Vero. Ma erano servizi gratuiti, e quando si trattava di servizi a pagamento erano accompagnati da un sms di avviso, che spiegava anche come rinunciare alla promozione. In questo caso, niente: servizio attivato alla chetichella, nessuna comunicazione agli utenti.
NON SOLO SOLDI
The issue is not transparent in terms of the relationship between the company and the customer, but also leaves no doubt on the legal front: Activation without notice goes against the decision of the Authority for the protection of personal data, which is v ietato payable prepaid phone cards to unsuspecting customers or turn without answering specific request or other services (www.garanteprivacy.it/garante/doc.jsp?ID=1242342). It may be objected that the decision in question applies to the proposals made by the call center, but this is not a mitigating factor, and indeed the absence of warning in any form could be considered as an aggravating factor.
There is another legal issue that should not be underestimated. The answering machine has been recognized in several judgments as an instrument which, if activated, requires its owner: a message left on the answering machine is like a message reaches its destination, even if you have not heard. Collision activated answering machine (with another name, but the service is the same) can cause unintended aftermath therefore the judicial level in the occasion of cases where it is necessary to demonstrate waiver form did not receive a communication.
CUSTOMER SERVICE
calling the 190 operator remains vague: verification, said the cost is not has been credited by mistake, but considering the service "voice SMS", confirms that yes, this is a "service" then rambles on technical issues, but - in the face of bitter reaction, at best, the user duped - refrains from indicating that the service is switched off simply by asking him. Luckily, the "proposed integrated solution to customers by operators is a strength of which Vodafone is pleased.
HOW TO DISABLE
How, then, to disable the two services? The easiest way, if I may say so, you call 190, go past the maze of choices Automatic and find an operator, which seek to disable the two wonders of technology. Otherwise, if recorded, may be provided directly from the site www.190.it, but at this moment is understandably clogged.
careful, though, because the genius of Vodafone is right here: Disabling the service will mean that others pay call, but you avoid paying if you call a number that's still active duty. It is therefore important not only to deactivate your service, but also inform the other asking to do the same.
course, everything would be easier if the sentence were to be respected under which telephone companies can not activate unwanted services, and would be a serious move, almost civilized country, if the Guarantor deputy impose authority Vodafone to disable services and refund the money improperly forfeited. But in this we can not really be optimistic, and the Council to ensure, as far as possible and ensure, by itself.
(pj - 03/21/2007)
0 comments:
Post a Comment