Wedding Program Thank

Services, the response

She appeared in late yesterday, a press release from the homepage of Vodafone www.vodafone.it. Do not expect, however, an apology: if the best defense is attack, Vodafone has learned very well.

baldante The title of the release is: "Vodafone is clearly sull'SMS voice - Criticism instrumental, here's all the information." Missing the words "out of time", but in the absence of transparency is better that a fogged glass obscured.

Superando il fastidio per l'indisponente tenore del titolo, leggiamo una lenzuolata con tutti i dettagli sul servizio, che peraltro erano già presenti sul sito. Forse l'azienda non ha capito che gli utenti conoscevano le caratteristiche, e proprio per questo hanno deciso di disattivarlo. Ciò che Vodafone ovviamente non spiega è come mai, a fronte di una dichiarazione rilasciata nel 2006 del Garante per le telecomunicazioni, abbia attivato un servizio a pagamento senza avvisare il cliente con il consueto sms.

C'è un altro aspetto da considerare: scrive Vodafone che «il chiamante ascolterà il messaggio gratuito di avviso: "SMS Vocale Vodafone, messaggio gratuito. La called party is not 'currently unavailable. To send a voice SMS speak after the beep and then hang up. Info and cost-free number 42055 "." Unfortunately, in many cases, this did not occur, and the unsuspecting caller has found itself unwittingly record a message, or - writes a blogger - was seen climbing the money without registering anything. Knowing that a new service does not always work perfectly, Vodafone in the past had enabled other options on an experimental basis - and free - and then make them pay once to enter the scheme. We doubt, however, that the company will have the kindness to reimburse those who committed these disruptions, we have still sent a request to Vodafone's press office, where we will update you with pleasure.

Vodafone The statement concludes with an ironic victim: "While the campaign continues uninformative about the service, Vodafone Italy already 'from yesterday temporaire has suspended the service in order to dispel any doubt and challenge any unfounded criticism." To complete the picture conspiracy needed was some obscure reference to the lobby. And anyway, how would Cornacchione, poor Vodafone had announced not to suspend a service, not required, that is not working as it should to dispel the doubt that you have activated a service, not announced, not required, that is not working as it should. Vodafone poor, how many unfounded criticism.

The conclusion of the announcement is a journalism textbook, "Vodafone Italy thanks all the customers who wanted to make their evaluations of voice and SMS, as always, remains available to its customers through traditional means of communication ' . More likely, "the thousands of angry criticism from the 190 and thousands of customers who yesterday attacked the site www.190.it trying in vain to cancel the service, we understand your opinion. If you want to contact us again, we are always available in the maze of 190: more than before, of course, listen to the spot and hit the "operator" following the voice guidance. "

(pj - 22/3/2007)

Butterfly Reading Sayings

Vodafone Vodafone, those services are not required 10 years of

La compagnia telefonica ha attivato a tutti gli utenti senza avviso due nuove opzioni. A pagamento, naturalmente.

Si chiamano "ricezione sms vocale" e "notifica ricezione sms vocale", e sono i due nuovi servizi di Vodafone, attivati lo scorso 6 marzo a tutti gli utenti della compagnia telefonica. Siete clienti Vodafone ma non li avete mai sentiti nominare? Niente di strano: sono l'ennesima puntata dei classici dis-servizi che le compagnie telefoniche inventano per recuperare qualche milione di spiccioli. In termini tecnici rasenta la frode, ma se chiamate il servizio clienti e avete la fortuna (sempre più rara) di raggiungere un operator will tell you that this is instead of an "offering innovative." Matter of point of view

NEW SERVICES

things first. The two services have been set up at all Vodafone users last March 6: to be malicious, but fails to prevent a connection with the decision of the Supervisor, which from March 4, the authority had eliminated top-up charges and then removed a take the phone companies.

service, according to the website of Vodafone, is the ability to send a message to a Vodafone number, if it is turned off. What is the difference from the best-known voice mail is not given to know, nor is it clear why he should want those who have not activated the answering machine (or rather, has turned off, because that service is born "active", and sometimes playing tricks in the wake of the network without the user knowing it). The service costs 30 cents; is officially proposed called when the phone is off, but it is by no means the registration part, and if the caller does not know it, worse for him. The second service, a notification of receipt, it is rather a confirmation that the person has heard the message sent.

WHY IS AN ABUSE

The two bathrooms, quindi, è stato attivato automaticamente a tutti i numeri Vodafone (per la precisione quelli che non hanno la segreteria telefonica attiva, e sono la quasi totalità), evidentemente considerato come una conquista della modernità di cui nessuno può fare a meno. Si obietterà che anche altri servizi, in passato, sono stati attivati per default , uno tra tutti il servizio "Recall". Vero. Ma erano servizi gratuiti, e quando si trattava di servizi a pagamento erano accompagnati da un sms di avviso, che spiegava anche come rinunciare alla promozione. In questo caso, niente: servizio attivato alla chetichella, nessuna comunicazione agli utenti.

NON SOLO SOLDI

The issue is not transparent in terms of the relationship between the company and the customer, but also leaves no doubt on the legal front: Activation without notice goes against the decision of the Authority for the protection of personal data, which is v ietato payable prepaid phone cards to unsuspecting customers or turn without answering specific request or other services (www.garanteprivacy.it/garante/doc.jsp?ID=1242342). It may be objected that the decision in question applies to the proposals made by the call center, but this is not a mitigating factor, and indeed the absence of warning in any form could be considered as an aggravating factor.

There is another legal issue that should not be underestimated. The answering machine has been recognized in several judgments as an instrument which, if activated, requires its owner: a message left on the answering machine is like a message reaches its destination, even if you have not heard. Collision activated answering machine (with another name, but the service is the same) can cause unintended aftermath therefore the judicial level in the occasion of cases where it is necessary to demonstrate waiver form did not receive a communication.

CUSTOMER SERVICE

calling the 190 operator remains vague: verification, said the cost is not has been credited by mistake, but considering the service "voice SMS", confirms that yes, this is a "service" then rambles on technical issues, but - in the face of bitter reaction, at best, the user duped - refrains from indicating that the service is switched off simply by asking him. Luckily, the "proposed integrated solution to customers by operators is a strength of which Vodafone is pleased.

HOW TO DISABLE

How, then, to disable the two services? The easiest way, if I may say so, you call 190, go past the maze of choices Automatic and find an operator, which seek to disable the two wonders of technology. Otherwise, if recorded, may be provided directly from the site www.190.it, but at this moment is understandably clogged.

careful, though, because the genius of Vodafone is right here: Disabling the service will mean that others pay call, but you avoid paying if you call a number that's still active duty. It is therefore important not only to deactivate your service, but also inform the other asking to do the same.

course, everything would be easier if the sentence were to be respected under which telephone companies can not activate unwanted services, and would be a serious move, almost civilized country, if the Guarantor deputy impose authority Vodafone to disable services and refund the money improperly forfeited. But in this we can not really be optimistic, and the Council to ensure, as far as possible and ensure, by itself.

(pj - 03/21/2007)

License Request Plogshell

Gratis.it

On March 13, 2007 one of our friendly staff wrote to us:

Thanks W. for the excellent idea that you had 10 years ago, creating Gratis.it! It has been so successful, and gave me a job I like very much!

seems incredible but it's been exactly 10 years since that idea a bit 'wacky has become a site, a network, a company first and foremost a community of users affectionate.

seems incredible that 10 million people have clicked at least once our homepage, we tested and reviewed more than 5,000 websites or services!

's right, it also says the store's web web.archive.org that has (fairly) regularly photographed our history, making the "snapshots" of our pages.

Watching the many "fallen" after the outbreak of the financial bubble of the new economy in 2001 and very few large economic successes of the Italian web, we can say that I have made several courageous decisions which contradicts col mercato, ma di essere ancora qui, più vivi che mai, con un sacco di nuovi progetti appena partiti o che stanno per nascere.
Coraggiosi, perchè alla faccia di chi si è arricchito sfruttando i dialer rubascatti, la pornografia a go-go, contenuti osceni o piratati, ecc. noi abbiamo sempre contrapposto la nostra scelta di vita: niente porcherie, niente furti (ancorché legalizzati), niente prese in giro (servizi a pagamento nascosti sotto la voce del "gratis") salvo sviste o errori, prontamente corretti con le vostre indispensabili segnalazioni.

Ovviamente non siamo diventati milionari, ne siamo entrati in borsa (a spillare altro denaro ai risparmiatori) e siamo rimasti dei player del mercato un po' modesti. But for us, all of us who work or manage Teknosurf.it (the company owns Gratis.it) ethics is a basic choice of life: our sites should be visible to all, including children, and our users need to know what differentiates us from others. No compromises.

short, thanks to all of you who have followed us, thanked, encouraged and criticized by one day or 10 years. Indeed, while we are left here in your blog post so we'll remember your thoughts in the year 2007.